Shipping policy
Last updated: 29 August 2026
Free, everywhere
Shipping is free on every order to every country. There is no minimum and no threshold to reach.
How long it takes
- 2 to 5 days for us to pack and dispatch your order.
- 5 to 21 days for it to reach you once it is on its way.
Two windows rather than one, because they are separate stages and quoting a single number would be guessing. Most orders land in the middle of that range.
If you need the goggles for a trip on a fixed date, email before you order and we will tell you honestly whether it will make it. We would rather lose the sale than miss your holiday.
Tracking
You get a tracking number by email as soon as your order is dispatched. Tracking can take a day or two to start showing movement, which is normal and does not mean anything has gone wrong.
Duties and taxes
The price at checkout is the price you pay. We cover any import duties or taxes owed on your order. You will not be asked for extra money before your parcel is released.
Wrong address
We ship to the address you give us at checkout. If it is wrong, email us straight away and we will change it if the order has not gone out yet. Once it has been dispatched we cannot redirect it, and a parcel that comes back to us is refunded minus nothing, but you will have to reorder.
Lost or damaged in transit
The risk sits with us until the parcel is in your hands. If it arrives damaged, or if tracking stops moving for an unreasonable stretch, tell us and we will replace it or refund you.
Questions
and a person will answer.