Refund policy
Last updated: 29 August 2026
30 days to change your mind
You have 30 days from the day your order is delivered to send it back for a full refund. The goggles need to be unused and in their original box with everything that came with them.
We charge no restocking fee.
This 30 day window is our own policy and it sits on top of your legal rights, not instead of them.
Your legal right to cancel
If you are in the UK or the EU you also have a statutory right to cancel within 14 days of delivery, for any reason or none. To use it, just tell us before the 14 days are up. You then have another 14 days to send the goods back.
Where our 30 day policy is more generous, the 30 days apply.
How to start a return
Email with your order number and one line about why. We reply with the return address and instructions. Please do not send anything back before you have heard from us, because returns that arrive unannounced are hard to match to an order.
Who pays the postage
- Changed your mind: you pay to send it back.
- Faulty, damaged in transit, or not what you ordered: we pay. Send us a photo and we will cover the return cost or arrange collection.
When you get your money back
We refund within 14 days of receiving the goods back, to the original payment method. Your bank may take a few days after that.
Refunds include the standard delivery you originally paid. Since our delivery is free, this normally means the full price of the goods.
If something is wrong with the goggles
Separate from changing your mind, if the product is faulty or not as described:
- Within 30 days of delivery you can reject it and get a full refund.
- After that, you can ask for a repair or a replacement, and if that is not possible or does not work, a refund or a reduction in price.
- In England and Wales you can bring a claim for up to 6 years from purchase, and in Scotland for up to 5. This is your statutory right and nothing here shortens it.
Damaged on the way to you
Goods stay our responsibility until they reach you. If a parcel turns up damaged, tell us within a reasonable time and send a photo. We will replace it or refund it.
Questions
and a person will answer.